Terms & Conditions

Terms and Conditions

• Payment Terms: VISA, MasterCard, Discover Card or American Express. We're sorry, but we cannot accept payment from International credit cards. Cashier's check or money order can also be mailed to us prior to product being shipped.
• Orders paid with a credit card can only be shipped to the addresses on file with your credit card company. If you want your order shipped to another address, please contact your credit card company and add the address to your account as an "Alternate Shipping Address".
• At the time you place your order, our system performs an "Authorization" to your credit card. The "Authorization" confirms the address you provided matches the address where your credit card statement is mailed. In addition, your credit card company informs us if there are sufficient funds in your account for this purchase. Although the funds are not forwarded to us at this time, your bank will place a freeze on this dollar amount until we charge your card and process your order. If you have any questions regarding "Authorizations" contact your credit card company's Customer Service. the phone number is usually found on the back of your credit card.
• Open billing accounts are restricted to public schools and government offices and agencies.
• Payments on open accounts are due in full as specified on our invoice. Late payments, offsets or deductions for any reason are not allowed. 1% 15/NET 30 terms for approved accounts.
• A hard copy of your purchase order must accompany all orders. You may mail the PO to;
  Cousin's Video, Inc.
  8618 East Avenue
  Mentor, Ohio 44060
  or you may fax your PO to 1-440-974-5110

• Verbal orders will not be shipped until we receive a hard copy of your purchase order.
• Schools and government bids welcome. Please email or fax your bids to us.
• Returned check fee: $25.00

• Orders placed or shipped in Ohio are subject to 6.75% Sales Tax. Exempt Customers: A valid Tax Exempt form must be provided at the time of your first order.

• Our office hours are 9:00 a.m. to 5:00 p.m. Eastern Time, Monday through Friday. Our voice mail and fax machine are available 24 hours. We are closed for most major holidays (New Year's Day | Good Friday | Memorial Day | Independence |Labor Day | Thanksgiving | Christmas)

• Most orders are shipped from. Mentor, Ohio by the courier of our choice. If other shipping arrangements are required, please contact us for applicable charges.
• Some  merchandise will be drop shipped direct to you from the manufacturer by the courier of our choice. If other shipping arrangements are required, please contact us for applicable charges.
• In-stock items ordered by noon Eastern time ship the same or next business day. You'll be updated with estimated ship date if item is on backorder.
• We process and ship orders Monday through Friday except for major holidays. 
• If you must have your order by a certain date, we advise you to contact us by phone to assure it's available.
• Shipping transit times are quoted for business days. Weekends and holidays do not count. NEXT DAY shipping takes ONE BUSINESS DAY  | 2ND Day shipping takes TWO BUSINESS DAYS  |  3 DAY SELECT takes THREE BUSINESS DAYS.
• Customer is responsible for all freight charges and a 20% restocking fee for unaccepted or refused delivery of shipments.
• All claims for damage or pilferage must be reported within 10 days of receipt. (This time frame is firm, carriers such as UPS and FedEx will not take responsibility after 10 days)
• Save all boxes and packing material, until you are sure the product is in good working order.
• Certain merchandise can not be shipped to PO, FPO or APO Boxes. We will contact you if there is an issue, or you can contact us prior to placing your order.
• $6.50 Shipping / Free Shipping via USPS is limited to small orders. Please contact us for further details. 
• We only ship merchandise inside the 50 United States of America. We do not ship to US Territories.

• A copy of the Cousin's Video's invoice must be included with all returns
• Non-defective returns are subject to a restocking fee of 15%.
• Custom products may not be returnable or may face a higher re-stocking fee. Please contact us prior to ordering to confirm the return conditions.
• A Return Authorization (RA) number must be obtained from Cousin's Video prior to the return of any merchandise. RA numbers are valid for 10 days only.
• An RA will only be issued when contacted within 10 days for non-defective returns.
• All returns must be shipped freight prepaid and double boxed with the RA number displayed on the exterior.
• Credit will not be issued until Cousin's Video has received and examined the returned merchandise.
• Returns will be credited at the price paid on the invoice, less any restocking fee. 
• Original shipping charges are not refundable.

• Due to territorial restrictions, not all products are available for sale to all areas of the country.
• Placing an order indicates acceptance of all terms and policies stated herein.
• All trademarks and trade names used herein are the property of their respective owners.
• Prices and availability are subject to change without notice.
• Although we try to assure accuracy, Cousin's Video, Inc. cannot be held responsible for typographic errors.